How to delete your account
You can delete your account yourself, in the app or on the website:
- Sign in to Cataliq (the Android or Windows app, or cataliq.net).
- Open your Profile.
- At the bottom, choose Delete my account.
- Enter the 6-digit code we email you and type DELETE to confirm.
Sign in to delete your account
Your account is deleted straight away. You do not need to install the app to do this.
What is deleted
- Your account: name, username, email, phone, "about me", password and Google/Apple sign-in link
- Everything you created: all conversations (open, closed and archived), notes and generated documents
- All your files: generated images, documents and your profile photo
- Data on your device: the app's saved copy of your conversations is wiped when you delete
What is kept, and for how long
- Payment records are kept for as long as tax and accounting law requires, and for handling refunds and chargebacks. Our payment providers (Razorpay, Google Play Billing) may keep their own copy of these records under their own policies.
- Partner (agent) allocation records, which belong to the business relationship with the partner, are kept on the same basis.
- Server backups and error logs may still contain your data until they expire on their own normal schedule, which is at most 30 days.
Any subscription time you have left ends when you delete your account, and deleting does not by itself request a refund. If you are owed a refund under our refund policy, cancel your subscription before deleting.
Can't sign in any more?
Email support@cataliq.net from the address on your account and ask us to delete it. We will confirm it is you and delete the account within 10 days, usually much sooner.