Refund Policy

1. Fills bought in the Android app

Cataliq access is bought as fills: one fill is one month of access. Fills are a one-time payment through Google Play. Nothing renews automatically, so there is nothing to cancel. When your fills run out, your access ends until you buy more.

Google Play processes the payment, so you can ask for a refund in either of two ways:

• Through Google Play, under Google Play's own refund process (in the Play Store app: your profile → Payments & subscriptions → Budget & history).
• By writing to us at support@cataliq.net with the order number from your Google Play receipt (it starts with GPA.). We review each request.

When a purchase is refunded, the months it added are removed from your access. If those months had already begun, your access ends when the refund is applied.

2. Purchases before fills

Access given to you before fills went on sale (a free trial, or time added by the Cataliq team) was not a purchase, so there is nothing to refund.

3. Purchases made through an agent

If your subscription was purchased through an agent or partner, refund decisions are governed by the agreement between you and that agent. Cataliq does not override that agreement.

4. Deleting your account

Deleting your account ends your access immediately, including any fills you have not used, and deleting it does not by itself request a refund. If you want to ask for a refund, do it before deleting your account. After deletion there is no account left to refund against. See Delete your account for what is deleted and what is kept.